Privacy Policy and Return Policy For Data Pavilion - Dated 1/1/2009

 

PRIVACY POLICY

At Data Pavilion, Inc. user privacy is very important to us. We want you to feel comfortable visiting our website and using the Affix software. This Privacy Statement outlines the privacy practices regarding information collected by Data Pavilion, Inc. at this Web site and through the registration process. This will also tell you how we protect your information. We encourage you to read our Privacy Statement so that you understand our commitment to you and your privacy and how you can participate in that commitment.

Collection of Information and Use By Data Pavilion, Inc.

Data Pavilion, Inc. collects business information necessary for us to respond to your requests for our services and to send you information regarding our services from time to time. Business information may include contact information such as address, email or phone numbers necessary to maintain a business relationship. Data Pavilion, Inc. may use this information to contact you regarding upgrades and updates to your subscription, to notify you of promotions of interest, or for survey purposes about how we can better serve your needs.  Data Pavilion does not have access to customer data that Affix software facilitates with Orion and the ACT! software.  No data is transmitted, stored or is in any way viewed by Data Pavilion.  Data Pavilion and Orion Advisors are not affiliated.  

Product Registration

You may be asked, on behalf of yoru company, to complete registration/activation information on the site or from within the product, with contact information for use by Data Pavilion, Inc. in accordance with this policy. Registration information may include the name of your company, contact information, product information, customer ID, network and operating system, and other relavent information.

Support

We offer certain limited support services at the site. The best way to receive timely support for the products is by using the online help form. Completing and submitting this support from the site will help us to determine what the technical issues are and how to best help you resolve them. You can also reach us by phone which has limited support by calling 720-255-8843 or by email at support@datapavilion.com which is the preferred method.

Newsletters

When you subscribe or sign up to receive newsletters published or offered from the website, we will ask for limited information to enable us to process your request and to send you information regarding our products and services.

RETURN POLICY

Data Pavilion, Inc. will provide product support for new subscribers and those who maintain a subscription service. Data Pavilion, Inc. will provide a full money back guarantee providing their are problems with the software or installation of the service and Data Pavilion cannot resolve the issue. Once the software has been properly installed and the work of preparing the feed from Orion into the software has occured, the setup fee cannot be return due to services rendered. The remainder can be returned provided 30 days from the initial installation has not transpired. Data Pavilion reserves the right to discontinue services in such cases as problems relating to software cannot be resolved in which a full refund will be provided. Data Pavilion reserves the right to change or update pricing to reflect current promotion or other events that warrant such changes.